Shipping & Return
Free Shipping
Free standard shipping all over the world.
General Shipping Information
- For security reasons, we can only ship to the address provided at checkout.
- For security reasons, we may not intercept a package or alter its delivery once it has been handed over to the carrier. If you need to change any information for an order (shipping / billing address, payment information, etc.) you may request a cancellation of your order by contacting us immediately at support@supfirm.com. If your order has been successfully cancelled, you may submit a new revised order.
Returns
Our policy lasts for 14 days after the date of received. If 14 days have elapsed since received, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. The original packaging must also be included.
To complete your return, we require a receipt or other proof of purchase.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the item(s). We will also notify you of the approval or rejection of your refund.
If your return has been approved, your refund will be processed and credit will automatically be applied to your credit card (or other original method of payment) within a few days.
Late or missing refunds (if applicable)
If you still have not received a refund within a week of the refund confirmation notice, please contact your bank and credit card company/PayPal. Processing time for refunds can be lengthy; it may take some time before your refund is posted.
If you’ve followed this procedure and still have not been notified of or received your refund, please contact us at support@supfirm.com.
Sale items (if applicable)
Only items purchased at regular store price may be refunded. On-sale items cannot be refunded.
Exchanges (if applicable)
We replace items only if they are defective or damaged. If you need an exact replacement, send us an email at support@supfirm.com. Exchanges are not subject to any restocking fee.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive full credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gifter had the order shipped to him or herself to distribute to you, we will send a refund to the gifter and he/she will be responsible for the handling of the credit/gift certificate.
Return Shipping
To return your product, please contact us at support@supfirm.com with the order number and "RETURN" in the subject. Once the return has been approved, returning address will be sent to you by email.
You will be responsible for shipping costs accrued for returns. Shipping costs at time of purchase are non-refundable. The cost of return shipping will be deducted from your refund.
The time it takes for a refunded/exchanged item varies based on your location. We will provide you with tracking information at the time of shipment (usually via e-mail) if possible.
If you are shipping an item worth over $10, consider using a trackable shipping service and purchasing insurance for your package. We cannot guarantee that we will receive your return.
If any question please contact our Customer Care Department: support@supfirm.com